Refund Policy

If you’re looking to return for whatever reason, we're here to help!

What is your return policy?

We are happy to accept returns for eligible items within 14 days for a full refund and within 30 days for store credit. 

Please note the following exceptions to our return policy: 

Discounted item(s) are final and cannot be returned.

Item(s) must be returned in original packaging. 

Item(s) must have no visible signs of wear or use.

How do I start an online return?

To initiate an return, please complete the below.  

Email with first, last name and order number. You will be emailed a prepaid label. A $6.95 fee will be deducted from your refund unless you are exchanging or returning for store credit.

When will I receive my refund?

Returns are processed within 7 business days from the time we receive it in our warehouse. Once processed, you will receive an email from London Kaia with confirmation of your refund to your original form of payment. Please note, shipping and fees are non-refundable. Credit card refunds may take up to 10 business days for your bank to complete.

Damaged/Incorrect Item 

If you received damaged or incorrect items, please send a photo to within 48 hours of delivery so our Customer Support Team can better assist you.

What is your exchange policy? 

At this time, we cannot process exchanges. If you need a replacement for the same item, please email our Customer Support Team at and they will be happy to help.